Elizabeth Palmer, Muizenberg
I’m writing in response to the shocking story about the poor service at False Bay Hospital by Russell Louw, of Fish Hoek (“Poor service at False bay Hospital,” Echo September 26).
The completely unacceptable response from the Department of Health and Wellness seems to justify their triage processes without giving any explanation for the appalling infrastructure and lack of disability inclusion and safety for a patient with significant mobility impairment.
This patient reports that he sat all day without having access to a toilet. Where is the action on this in the response from Western Cape government? Why should he have to connect with the hospital manager to discuss the concerns he has.
This is a rights issue, and they must address it immediately. The fact that the waiting staff do nothing to assist a patient who is clearly compromised and in need of support rather than sit on their phones is just unacceptable. I have been in that waiting room and experienced shocking service and appalling apathy to the plight of the patients.
It is not a service-oriented hospital and needs a management overhaul.